Outage notice:

Due to the global information outage that occurred this morning, Athena is taking swift action to respond, recover and restore our operations. We appreciate your patience as we work toward returning to normal operations.

Contact

For general inquiries including specimen requirements, test codes, turnaround time, test result status, result report requests, and billing inquires, please use the form below or call (800) 394-4493, option 2 for client services, option 4 for billing. Callers from outside the US should dial +1 508-756-2886, option 2 for client services, option 4 for billing.

Reporting Patient Care Concerns

Athena Diagnostics encourages anyone who may have concerns or complaints about patient care to bring them to the attention of the company’s management. Please contact our customer service department at (800) 394-4493, option 2 and your call will be directed to the appropriate member of our management team.

Address
Athena Diagnostics Inc.
200 Forest Street, 2nd Floor
Marlborough, MA 01752
 

Departments
 

Customer Service
(specimen requirements, test codes, turnaround time, test result status, request report, general inquiries)
Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2.
Fax: 508-802-5912 

Billing Department
(billing, insurance, financial assistance)
Phone: (800) 394-4493, option 4. Customers outside the US should dial +1 508-756-2886, option 4.
Fax: 508-659-0818

Variant Investigations
Request a variant re-analysis
Please note that we recommend this no less than 6 months from the date reported

For questions or matters related to a specific case, prenatal testing, result interpretation, please contact our Genetic Counselors at (800) 394-4493, option 2 or E-Mail genetics@athenadiagnostics.com. Customers outside the US should dial +1 508-756-2886, option 2. When emailing, please do not include any patient identifiers, though you may include a patient’s Athena accession number.

Address
Athena Diagnostics Inc.
200 Forest Street, 2nd Floor
Marlborough, MA 01752
 

Departments

Customer Service
(specimen requirements, test codes, turnaround time, test result status, request report, general inquiries)
Phone: (800) 394-4493 option 2. Customers outside the US should dial +1 508-756-2886, option 2.
Fax: 508-802-5912 

Billing Department
(billing, insurance, financial assistance)
Phone: (800) 394-4493, option 4. Customers outside the US should dial +1 508-756-2886, option 4.
Fax: 508-659-0818

Variant Investigations
Request a variant re-analysis
Please note that we recommend this no less than 6 months from the date reported

For questions or matters related to a specific case, prenatal testing, result interpretation, please contact our Genetic Counselors at (800) 394-4493, option 2 or E-Mail genetics@athenadiagnostics.com. Customers outside the US should dial +1 508-756-2886, option 2. When emailing, please do not include any patient identifiers, though you may include a patient’s Athena accession number.